What prescribed information is for
Prescribed information tells the tenant where the deposit is protected, how the scheme works, how disputes are handled and what details apply to the tenancy.
It should be more than a vague email saying the deposit is safe. The required information needs to identify the scheme and the relevant tenancy details.
Not sure what your paperwork means?
Check eligibilityUse the eligibility check as the next step before trying to work out the claim alone.
Missing or late information
A landlord can protect the money but still create problems if the required information is not provided in time. Keep the certificate, emails and any attached documents so the timeline is clear.
Relevant people may matter
If someone else paid the deposit on your behalf, prescribed information issues can become more detailed. Keep evidence of who paid and who received the paperwork.